My E-Bill Shopping Cart Terms of Use
Effective Date: January 19, 2011
Read the terms and click on "I accept terms and conditions" at the
bottom of the terms window to proceed
with checkout. By
clicking on I accept terms and conditions, you understand that you are approving
activation of a new service on your account, and you also
agree to pay for the service per the Rendering and Payment
of Bills statement below.
RATES AND CHARGES
A complete public file of
this company’s tariffs applicable to this territory is
maintained in your local business office and may be
inspected by any person upon application and without the
assignment of any reason for such desire. Our
Customer Care Representatives
will be happy to assist you in securing information from the
tariffs.
RENDERING AND PAYMENT OF BILLS
Pursuant to Decision 86-12-025, the California Public
Utilities Commission requires Ponderosa to notice
subscribers of billing procedures.
Telephone bills are rendered monthly, and are mailed the
last business day of the month. Bills are due on
presentation and are delinquent if payment in full is not
received within fifteen (15) days. Delinquent accounts will
be advised of a disconnect date by means of a “Reminder
Notice” providing an additional seven (7) days to make
payment in full. If payment is not received in full before
this date, service may be disconnected. If service is
disconnected, a connection charge will be applied to restore
service, and a deposit may be requested. The amount of
charges for telephone service that is temporarily or
permanently discontinued will be charged against any
deposits on hand. Any amount of unused deposit will be
returned to the customer.
A bill
shall not include any charges for exchange or toll service
furnished prior to three (3) months preceding the date of
the bill; except, a bill may include charges for collect,
credit card and third number calls placed within a period of
five (5) months preceding the date of the bill.
Payment
of the bill for telephone service should be made at the
office of the utility.
PAYMENT
LOCATIONS
Ponderosa
(Office)
47671 Road 200, O’Neals
Hours of Operation: 8:00-4:30
Monday through Friday. Closed on holidays.
After Business Hours
Payment can be made at our
secure drop box at 47034 Road 201, O’Neals.
By Mail
Ponderosa, P.O. Box 159,
O’Neals, CA 93645
Ponderosa Web Site Accepts
Visa or MasterCard Payment
www.goponderosa.com
Should
you question your bill, please request an explanation from
the company. If you thereafter believe you have been billed
incorrectly, the amount of the bill should be deposited with
the California Public Utilities Commission, Consumer Affairs
Branch, 505 Van Ness Avenue, San Francisco, CA 94102-3298,
to avoid discontinuance of service. Make remittance payable
to the California Public Utilities Commission and attach the
bill and statement supporting your belief that the bill is
not correct. The commission will review the basis of the
billed amount and make disbursement in accordance with its
findings.
CONTACTING US
If you
have any questions, comments or complaints concerning this
these Terms of Use, please contact us at 1-800-682-1878 or
559-868-6000, e-mail us at
termsofuse@goponderosa.com, or send any correspondence
to Customer Operations Director, Ponderosa, P.O. Box 21, O'Neals, CA 93645. Our
representatives will endeavor to contact you within fifteen
(15) days of your inquiry.
011911MKTG
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