Ponderosa Internet Open Internet Policy Disclosure
Effective Date: November 17, 2011 Ponderosa Internet (Company) offers local
Internet access to Customers in accordance with the following
terms and conditions. GENERAL.
Ponderosa Internet does not engage in any
traffic shaping or filtering that would restrict the transmission
of lawful network traffic. Lawful content, ports, applications,
services, or non-harmful devices are not blocked from the
Ponderosa Internet network subject to the Ponderosa Internet
Acceptable Use Policy.
ACCEPTABLE USE POLICY.
http://www.goponderosa.com/terms_internet_acceptable_use.html
PERFORMANCE.
Ponderosa Internet offers several broadband
internet access products utilizing DSL technologies. Service
details may be viewed at the following link,
http://www.goponderosa.com/internet_access.html
Published broadband speeds represent sync rates
between our serving equipment and the DSL or Ethernet modem. Generally, Ponderosa
broadband products are capable of supporting real time
applications such as VoIP and video streaming. Specific detail
regarding performance can be found at the following Ponderosa
Internet Speed Test link,
http://speedtest.netptc.net/
Non-affiliated
Speed Test links,
http://www.speedtest.net/
Internet congestion and
latency experienced beyond the Ponderosa Internet network is
outside the control of the provider. All concerns with broadband
data rates should be reported to Ponderosa Repair by dialing 611
from your home or by calling 559.868.6000. NETWORK MANAGEMENT.
Ponderosa Internet monitors and manages the
shared network bandwidth to provide users with broadband
experiences consistent with the products they have purchased. At
times network congestion may occur and when it does packets can be
dropped or delayed which may result in service degradation.
Because the network is shared by all users Ponderosa Internet
reserves the right to implement traffic management policy during
periods of peak demand. Ponderosa Internet does take measures to
protect its network. Generally, Ponderosa Internet does not
interfere with the use of specific protocols or ports. In the
interest of network security Ponderosa Internet does block all
incoming DNS queries through Port 53 not destined for the
Ponderosa Internet DNS Servers. Customers who wish to utilize Port
53 can contact Ponderosa Internet at 559.868.6000 to request
access. Additionally, all inbound and outbound Ponderosa Internet
email traffic is filtered through our email server virus
protection. This virus protection cannot be removed. Each customer
email account is provisioned with a SPAM filter which the user can
control through an administration portal. DEVICE ATTACHMENT.
There are no restrictions on the lawful devices
a customer may connect to the Ponderosa Internet network. If a
customer chooses to use their own DSL modem it must be compliant
with any transmission protocol currently in use in the network.
The customer is strongly advised to contact Ponderosa Internet to
determine which protocol is in use at your service location.
Ponderosa Internet assumes no responsibility for the network
compatibility, performance or technical support of customer
provided equipment not purchased or rented from Ponderosa
Internet. COMMERCIAL TERMS.
You can view current broadband internet access
pricing information at the following link,
http://www.goponderosa.com/internet_access.html
Or you
can contact our Customer Care Office at 559.868.6000 Monday
through Friday 8AM to 4:30PM or send an email to
customercare@goponderosa.com. For additional information
regarding broadband services you can view current Terms and
Conditions and our Privacy Policy at the following link,
http://www.goponderosa.com/termsofusedirectory.html |
