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Frequently
Asked Questions
24-Hour Internet Technical Support:
1-800-903-1444 or
support@netptc.net
We offer technical support 24 hours, 7 days
a week (except major holidays).
Mail Server Set-Up:
Incoming mail server (POP3):
mail.netptc.net
Outgoing mail server (SMTP):
mail.netptc.net
Aid Station
If you were directed to this page by an e-mail or call
from Ponderosa Internet indicating your computer is infected or otherwise
compromised, please follow this link
for step-by-step help.
When your computer gets
infected there is an entire gamut of bad things that can happen to your
personal data, your online experience, your operating system and your
reputation with your friends, acquaintances and your Internet Service
Provider. The solution can be relatively simple, and includes the
following critical components:
1.
Anti-virus software installed,
activated updated, and run weekly on your computer, may help to protect
you from unwanted attacks from a trojan, worm or virus that can cause
costly damage to your computer and the computers of everyone on your
network, by allowing a hacker to control your computer remotely, or
automatically infect as many computers as it can.
2.
Personal firewall software
installed, activated, and updated in a timely manner, may help to protect
your privacy by blocking unwanted incoming intruders and hackers from
gaining access to your computer information, and preventing identity
theft.
3.
Current Operating System Critical
Updates and service packs should be applied in a timely manner.
4.
Spyware or spybot removal
software, installed, activated, updated and run weekly on your computer,
may help to protect your privacy. Spyware, adware, hijackers and other
malicious software can infect your computer from seemingly innocent
downloads like quick search bars, that can report your personal data to
unknown resources. Some spybot removal programs are actually spybot
programs designed to track and report your activities to their designers.
5.
Adware removal software,
installed, updated, activated, and run weekly on your computer, may help
to protect your privacy by helping to block and remove annoying
advertisements and pop-up ads. Some ads may also embed unwanted cookies
and programs onto your computer and report your personal data to unknown
resources.
Security software is widely available online, at software and computer
stores and from Ponderosa Internet. Third-party vendor software support
is the responsibility of the vendor and not Ponderosa Internet. Please
read the software license(s) carefully before downloading any software
online. If you are interested in learning about Ponderosa Internet
SecureIT Plus security services which includes all of the requirements
above at a very reasonable price, please click this link: SecureIT Plus
Your computer, telephone
and other electronic equipment are extremely vulnerable to power surges,
brown-outs, and lightening storms. You can protect your expensive computer
hardware in two ways:
- Unplug: The
safest course of action during lightening storms, brown-outs, or power
outages is to unplug the power and telephone connection to your phone,
DSL modem, computer and other electronic devices. Once the storm or
event is over, or power is restored, simply reconnect the power and
telephone lines to restore service.
-
Protect with a
Surge Protector:
Another option to protect your equipment would be to install a
surge protection device to accommodate your AC power connection and
telephone connection. Most models are easy to connect and may also
provide insurance protection for your equipment. Quality surge
protectors are commonly available at electronics and office supply
retailers.
Ponderosa Internet retails a surge suppressor, Tripp Lite Super6Tel,
with insurance protection for your equipment.
Click for product details.
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