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Support & Repair

 

VOICE REPAIR

Dial 6-1-1, 1.559.868.6000 or 1.800.682.1878

24 X 7  Trouble Reporting

After hours and weekends: a supervisor will respond when you leave a voice message in our repair center voice mailbox.

Please report trouble to our repair center via phone  for most expedient response time.  Email contact will not trigger the automated repair process and may delay response.

 ■  Troubleshoot Your Telephone Problem

■  What to do if you can't receive calls from a party outside the Ponderosa network

 ■  What may be happening when you can't receive calls from a party outside the Ponderosa network?  View call completion graphic. 

 

 

 

INTERNET TECHNICAL SUPPORT

Dial 1.800.903.1444, or e-mail support@netptc.net

Business Hours: 
24 X 7 (except major holidays).

Helpful Tools:

  Ponderosa Internet Speed Test

  Troubleshooting Slow Internet–Common Causes 

  ■  Internet Frequently Asked Questions

  ■  Get Back to Full Access

  ■  Email server settings are mail.netptc.net for incoming & outgoing POP mail servers.

SECUREIT PLUS SUPPORT

1.877.373.3320 or e-mail: info@securitycoverage.com

TRIPP-LITE POWER SURGE PROTECTOR SUPPORT

1.773.869.1234 or e-mail: techsupport@tripplite.com

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