SecureIT Services
Frequently Asked Questions For Parental Controls
1.
How does SecureIT Plus with parental controls protect my
child from Internet predators?
One of
the biggest deterrents online predators face is the fear of
getting caught, and the threat and danger of being arrested.
While SecureIT Plus with parental controls can't stop
predators from hunting for children on the Internet, it does
offer a substantial safeguard for your children by allowing
you to monitor their Internet activity.
2.
Naturally I want to protect my children, but should I feel
guilty spying on them?
The
Internet is NOT a safe place for children to venture without
supervision. Unless you can sit with them and supervise them
while using the Internet, you need to have some strong
controls in place.
3.
Some computer protection programs allow me to install the
service on multiple computers for a single license cost. Is
that available with SecureIT Plus?
SecureIT Plus provides a maximum level of protection with
automatic updates and access to free technical support at a
cost below what our competitors would like to charge you for
their unsupported versions. For this reason, one license can
be used for only one computer.
4.
Does SecureIT Plus with parental controls monitor all user
accounts?
Unlike
some other parental control programs that offer confusing
and hard to configure settings for each individual user,
SecureIT Plus with parental controls will monitor each
profile using that PC. This is especially helpful for
families who have multiple users to monitor, who all use the
same PC.
5.
Can I report a site as inappropriate so you can add it to
your list?
Yes.
Simply send us an e-mail and we’ll review the site. In the
short term, make sure to add the site to your blocked sites
list to prevent access. We welcome your feedback to make our
lists more extensive and our service better.
6.
Can I install and use the software on a network?
No.
SecureIT Plus is designed to work at the PC level only.
7.
Do the parental controls in SecureIT Plus disable MSN and
AOL parental controls?
SecureIT Plus with parental controls will not disable the
parental control features of MSN or AOL. However, SecureIT
Plus with parental controls can provide the same or better
safety for your children.
8.
What are the system requirements to run SecureIT Plus with
parental controls on my PC?
The
minimum system requirements are: (the following are the
system requirements as of 4/1/07 and are subject to change
with product enhancements)
a.
System memory: 98/ME – 96 MB; 2000/XP – 128 MB
b.
Administrative rights are required for 2000 and XP systems
c.
Windows version: 98SE/ME/2000/XP
d.
Available hard drive space: 200 MB
e.
Vista version minimum requirements exceed those required by
SecureIT Services. Vista minimums are as follows:
1. 800
MHz processor
2. 512
MB of “available” system memory
3. 200
MB available space
9.
What type of net connection is best to use with SecureIT
Plus with parental controls?
It
makes no difference whether your connection is via AOL,
modem dial-up, cable
modem,
or DSL. SecureIT Plus with parental controls works with all
types of Internet
connections.
10.
Are the parental controls web-based or client-based?
SecureIT Plus with parental controls is client-based and is
part of the SecureIT Plus Desktop Security program. It is
updated automatically and offers web-based reports.
11.
What will happen if an attempt is made to view a blocked
site?
Attempts to access a blocked site will be blocked. A message
window will appear
explaining that access to that site is blocked and will
contain an explanation as to why. An override option is
available to users with a valid administrator password.
12.
How does the access control feature work?
The
access control feature allows the administrator to control
the amount of time a user can spend accessing the Internet.
Additionally, it can control the window of time that the
Internet is available to be accessed.
13.
Does SecureIT Plus with parental controls allow me to
control the use of online chat programs?
SecureIT Plus with parental controls will allow the
administrator to disable a user’s ability to access chat or
limit the time spent using chat programs.
14.
What level of support is included with SecureIT Plus
Service?
Technical support is included with your monthly service. It
is available via online chat, email, phone, and remote based
assistance on a 24/7 basis.
15.
Can I control file sharing or illegal downloading of files?
Yes.
In conjunction with the firewall feature in SecureIT Plus,
an administrator can manage access to these sites and
restrict certain types of file sharing and downloads.
16. Who do I
call if I have questions or need assistance?
SecurityCoverage
24 hour technical support: 1-877-373-3320
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