SecureIT Services
Frequently
Asked Questions For Firewall
1. What is a firewall?
A firewall is a system (software or hardware) designed to
protect Internet connected PCs from unauthorized access from
the outside world.
2. Why do I need a firewall?
Without a firewall, Internet connected PCs are vulnerable
to attacks by hackers and other malicious entities that can
result in personal data being compromised and even identity
theft.
3. Do I have to have anything to make the
firewall work?
No, the firewall is automatically enabled with your
installation of SecureIT Plus. For those who already
subscribe to SecureIT Plus it will be installed during the
normal update process.
4. Is this firewall better than others?
The firewall addition to the SecureIT Plus service brings
additional functionality that may be available elsewhere,
but its seamless integration in the fully automated and
supported package of SecureIT Services makes it easier for
you to use without being concerned about its maintenance.
5. Should I change the default settings?
Changes to the default settings are not required for the
firewall to operate. However, users who feel comfortable
with modifying settings have that capability.
6. How long will the file take to update my PC?
This will depend on the speed of your Internet
connection. Typically for DSL subscribers it will take just
a few minutes and for dial-up customers it may take up to 20
minutes.
7. Will the new firewall from SecureIT Services
work with my existing firewall?
Although running multiple firewalls together is not
recommended, our firewall should be compatible with other
firewalls that you have installed on your computer. If you
would like to use the firewall that you currently have and
want to disable our firewall, you have the option to do so
in the SecureIT Management Console.
8. How do I know if the firewall is working?
When the firewall blocks communication, the SecureIT
controller will flash a “brick wall”. Clicking on this icon
will tell you the action the firewall has taken.
9. Who do I call if I have questions or need
assistance?
SecurityCoverage 24 hour technical support:
1-877-373-3320
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