INSIDE WIRE POLICY
Senate Bill 841, passed by the California
Legislature, requires us to inform you of Ponderosa’s policy on
Inside Wire (IW) for telephone service.
You should be
aware that, under state law, landlords, and not tenants, are
responsible for repairs to and maintenance of inside telephone
wire. INSIDE WIRE DEFINITION.
Inside wire (IW) is that portion of the
telephone wire which connects the telephone jack at the customer’s
premises* to the telephone company’s equipment at the demarcation
point determined by the telephone company in accordance with
orders of the Public Utilities Commission. In virtually every
case, the Ponderosa Telephone Co. uses a lockable Telephone
Network Interface (TNI) as its demarcation point. To view
multi-unit premise demarcation points
CLICK HERE.
RESPONSIBILITIES OF THE BUILDING OWNER.
IW is considered the property of the building
owner?
If the building owner is a landlord (lessor), the
building owner is responsible for installing at least one useable
telephone jack per rental unit, for placing and maintaining the
inside telephone wiring in good working order, for ensuring that
the inside telephone wiring meets the applicable standards of the
most recent National Electrical Code as adopted by the Electronic
Industry Association, and for making any required repairs.
RESPONSIBILITIES OF THE PONDEROSA TELEPHONE COMPANY.
Ponderosa will be available to repair or install
IW.
Ponderosa will work with the customer to determine
whether a malfunction in a telephone line is located in the
customer’s IW or in the telephone company’s network.
Ponderosa will inform the customer of their options once it is
determined that the customer’s IW is at fault.
RESPONSIBILITIES OF THE CUSTOMER.
The customer is responsible for reporting
malfunctions of the telephone line to Ponderosa Telephone.
The customer is requested to perform a simple isolation test
of the IW at the TNI. TROUBLE ISOLATION
PROCEDURES.
The customer reports to Ponderosa that the
telephone line is malfunctioning.
Ponderosa advises the
customer to unplug the IW at the TNI and plug a phone known to be
working into the SNI (equipment needs to be a phone with attached
telephone cable and does not require AC power to work.)
1.
If the phone doesn’t work in the TNI, the trouble is assumed to be
in the telephone company’s network, and Ponderosa will arrange for
repair as soon as practicable.
2. If the phone works at the
TNI, the trouble is in the customer’s IW. In this case the
customer has 4 options:
I. The
customer can leave the IW unrepaired. In this case the IW must
remain unplugged from the TNI.
II.
The customer can perform the IW repair.
III. The customer can arrange for any vendor to repair the IW.
IV. The customer can arrange for
Ponderosa Telephone to repair the IW in accordance with the IW
offering described below.
The customer is also advised that
if they decline to perform the test at the TNI, the phone company
will perform the test. If the trouble turns out to be the
customer’s IW, however, the customer will be charged $30.00 for
the on-site test.
If the customer is a residential tenant
(lessee) and the trouble is in the IW, the customer is advised
that under California law the residential landlord (lessor) is
responsible for the installation of and maintenance of one useable
jack and its associated inside wire.
PONDEROSA TELEPHONE COMPANY IW SERVICES
OFFERED.
Ponderosa Telephone offers IW installation
and repair on a time-and-materials basis at the following rates,
and materials will be charged at the prevailing retail rate:
I. During regular business hours
$53.75 for first ¼ hour including
travel time; $17.25 for each additional ¼ hour; plus materials at
prevailing retail rate.
II. After
business hours
Weekdays 4:30 p.m.
to 8:00 a.m., and Saturdays
$116.00 for first ¼ hour including travel time; $25.00 for each
additional ¼ hour. OTHER VENDORS ALSO OFFER
IW SERVICES.
Other vendors also offer IW services in
Ponderosa’s service area. Please consult the classified ads in the
telephone directory or in your local newspaper.
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