DSL
FREQUENTLY ASKED QUESTIONS
Read the frequently asked questions below then call the Ponderosa Customer
Care Center to find out if DSL is available at your location.
What is DSL?
DSL or Digital Subscriber Loop is
a data transport service available from Ponderosa to provide high speed Internet
access.
Is DSL available in my area?
Ponderosa DSL is available today
in 95% of the Ponderosa Telephone (559) service area. Call the Ponderosa
Customer Care Center to find out if your location qualifies.
What are the benefits of DSL
high speed Internet access?
The most obvious
benefit is the increase in speeds which will enhance your Internet experience. The connection is always on so there is no login time:
if your computer is on you are connected to the Internet and e-mail. DSL is accessed through your
dial tone phone service, which will be available to you even while you are on
the Internet, so you don't need a second telephone line to keep your phone line
available. You can even network multiple Internet users on a single telephone connection. Up
to 15 e-mail accounts, Web Mail, Postini Spam Filter and 24-hour technical
support are included at no additional charge.
Which DSL Internet access speed/rate
is best for me?
DSL Basic
384Kbps downstream/128Kbps upstream:
If you are
price-sensitive and you have the following use behaviors: E-mail, web
surfing, reading news, weather, sports etc.; online banking or shopping;
photo exchange via e-mail; download of music files, e-books or viewing video
content.
DSL Plus 1.5Mbp downstream/384Kbps upstream:
§If, in addition to the above, you have any of the following use behaviors:
Concurrent multiple users,
business applications or home business applications; transfer of large graphic files or applications; online gaming; webmaster
or web host server administrator activities.
DSL Max 1.5Mbp downstream/512Kbps upstream:
Essentially the
same requirement as the DSL Plus user, but you have a need for greater
upload bandwidth, for example: transfer of
engineering applications, architectural blueprints or
bandwidth intensive graphics.
If I want to change to a different
bandwidth rate is there a charge?
There is a $40 administration to
change your bandwidth from one DSL service to another.
Which local Internet providers offer DSL Internet access in the Ponderosa
Service area?
Ponderosa Internet is the only DSL provider in this area today.
What will I need to use DSL high speed Internet service?
▪ Hardware: PC, DSL Modem, USB port or
NIC card
▪
Software: Windows 95 or better operating system
▪ Internet Access Services: Dial tone
from Ponderosa Telephone and DSL and Internet Access from Ponderosa
Internet
How do I protect myself and my
kids from computer viruses, hackers, inappropriate content and other Internet
threats?
Visit our tech
support site for valuable tips on Internet security measures you can
take.
|