What is included in
my broadband access subscription?
Mail, email spam filter, up to 15 email addresses, plus
7X24 technical support in the USA.
features are included with
my new Ponderosa Internet Gateway (modem)?
■ Ponderosa service access port
Wi-Fi access for up to 16 wireless devices
Ethernet ports for wired devices
What is the POP3
Email Server Address?
POP3 email settings are mail.netptc.net for incoming & outgoing
What is DSL?
DSL or Digital
Subscriber Loop is a data transport service available from Ponderosa to provide
real broadband Internet access.
Is DSL available
in my area?
Ponderosa DSL is
available today to 95% of the Ponderosa Telephone (559) service area. Call the
Ponderosa Customer Care Center to find out if your location qualifies.
What are the
benefits of DSL?
The most obvious
benefit is the increase in speeds which will enhance your Internet experience.
The connection is always on so there is no login time: if your computer is on
you are connected to the Internet and e-mail. DSL is accessed through your dial
tone phone service, which will be available to you even while you are on the
Internet, so you don't need a second telephone line to keep your phone line
available. You can even network multiple Internet users on a single telephone
Which local Internet providers offer DSL Internet access in the
Ponderosa Service area?
Ponderosa Internet is the only DSL provider in this area today.
What will I need
to use DSL high-speed Internet service?
■ Hardware: PC, Internet Gateway, USB port, NIC card or wireless card
■ Software: Windows 95 or better operating system
Ponderosa dial-tone, and DSL Internet Access
Is Ponderosa One?
Ponderosa One is a one-jack data-only conversion service that will
ensure you get the maximum possible Internet speed from our
broadband network to your Internet Gateway. Call us for details.
If I wish to change to a different bandwidth rate is there a
There is no administration charge to change your bandwidth from one
DSL service to another.